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How do I return an item?

Returns and exchanges:

Please email info@wondrousproducts.com or call 866-288-2479 between the hours of 9-5 EST Monday-Friday for a Return Authorization Number (RAN) and return mailing instructions.

Wondrous Goods, LLC will gladly credit your card upon receipt of the returned merchandise minus shipping/handling charges and a 20% restocking fee. The company will only pay for return shipping on defective merchandise.

A refund will only be credited for defective merchandise unless specified in a company special. As an example - the 11 week challenge Special for PrimaGenx. In this instance, if after taking the product as per the instructions for 11 weeks you are not satisfied with the improvement of your health, you may return your two empty bottles and receive a full refund minus shipping and handling.

The company will not accept returns on opened merchandise or returns that are over 90 days from date of purchase.

Sending a package:

Clearly write the RAN number on the outside of the package and include the original invoice inside with the merchandise.

A package without a visible RAN on the outside of the package will be returned to sender.

A return without an invoice may not be credited to the sender.

Please send all returns to:

Wondrous Goods, LLC
56 Folly Road
Charleston, SC 29407

Follow the same instructions for defective merchandise and exchange items.

Shipping:

Orders are normally packed within 1-2 business days unless otherwise noted and shipped via UPS or Priority Mail.

The package may be in route for 4-10 business days from the time your order is placed until you receive your shipment.

We quote shipping charges to international destinations.

You will be subject to a $25.00 charge for orders placed with www.wondrousproduct.com which are then refused when delivered to the customer.

Note: If the shipper cannot deliver your order due to your error in typing the correct shipping information at the time the order is placed, you will be charged for the shipping and handling to the corrected address.

Chargebacks:

You will be charged a $50.00 fee for an invalid chargeback.

Please note that the company name on your credit card statement will appear as Wondrous Goods.

If you have a question regarding a charge, please call 866-288-2479 and/or contact us here prior to taking action with your credit card company.